Title: Accounts Receivable Specialist

Job Information:

Essential Functions:

  • Process, compile, post, and monitor accounting transactions for accounts receivable
    • Be aware of all sources of revenue
    • Maintain accurate receivable balances
    • Monitor customer accounts and identify overdue accounts
    • Perform collection activities, including making reminder calls and sending past due notices
    • Monitor credit card charges, payment discrepancies, refunds, returns, and miscellaneous items.
    • Research and resolve payment discrepancies in a timely manner
    • Calculate, prepare, and issue account statements, and other documents according to established procedures
    • Prepare and mail/email/fax customer statements twice a month.
  • Access customer vendor portals to research payment discrepancies, obtain reports, and file payment disputes, etc.
  • Resolve customer issues and complaints concerning billing.
  • Provide accounting and clerical support to the Accounting Manager and Controller as needed
  • Function in accordance with established standards, procedures and applicable law
  • Inform manager of any discrepancies, issues, concerns immediately
  • Prepare, file, retrieve, and maintain corporate documents, contracts, records, and expense reports.
  • Prepare and maintain complete and accurateaccounting documents and record.
  • Type accurately.
  • Operate various electronic equipment safely, responsibly, and accurately
    • Includes but not limited to a 10-key calculator, telephone, credit card machine, computer, copier/scanner, money counter, coin sorter and coin wrapper
  • Operate various computer software safely, responsibly, and accurately
    • Includes but not limited to Microsoft Word, Microsoft Excel, Microsoft Great Plains, EoStar, Adobe, and Microsoft Outlook
  • Ensuring accounting filing system is complete and accurate as well as checking figures, posting, and documents for correct entry, mathematical accuracy, and proper codes.
  • Finalize company invoices.
  • Work with Route Accounting Manager and Frozen Office Manager on pricing decrepancies with accounts.
  • Provide backup support to other groups in the account department by assisting in preparing periodic reports and other general administrative duties.
  • Complying with federal, state, and company policies, procedures, and regulations.
  • Greet visitors and customers. Determine whether they should be given access to specific individuals.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Complete special projects as assigned.
  • Regular attendance is essential to the successful performance of this position.
  • Must have a positive work attitude and work will with management/ associates.
  • Hourly range:  $24-31/hour

Knowledge:

  • Customer Service — Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software, including applications and programming.

Skills:

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Speaking — Talking to others to convey information effectively.
  • Service Orientation — Actively looking for ways to help people.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Coordination — Adjusting actions in relation to others’ actions.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
  • Time Management — Managing one’s own time and the time of others.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  •  Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  •  Negotiation — Bringing others together and trying to reconcile differences.

Technological Skills:

  • Accounting software
  • Analytical or scientific software
  • Charting software
  • Data base reporting software
  • Data base user interface and query software
  • Data entry software 
  • Document management software
  • Electronic mail software
  • Financial analysis software 
  • Internet browser software
  • Office suite software
  • Spreadsheet software
  • Word processing software

Abilities:

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Speech Clarity — The ability to speak clearly so others can understand you.

Supervisory Responsibilities

  • None

Physical Demands

  • Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day.
  • Must be able to lift up to 25 lbs. occasionally.
  • Requires writing, standing, sitting, walking, repetitive motions, pulling, pushing, grasping, listening and hearing ability and visual acuity.
  • Talking and hearing occurs continuously to communicate with peers, customers, and management.
  • Ability to receive detailed information through words and vision.
  • Must have finger dexterity to be able to operation phone, filing cabinets, computer, electronics, printers, electric typewriter, fax machines, photocopiers, dolly, cash machine and other office equipment as needed.

Qualification Standards

Required Education

  • High school diploma or GED

Preferred Education

  • Associates Degree in Accounting or Business

Required Experience

  • 3+ years of Accounting experience
  • 3+ years of Customer service experience

Grooming

  • All employees must maintain a neat, clean, and well-groomed appearance per
  •  Maui Soda & Ice Works, Ltd.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maui Soda & Ice Works, Ltd. is an Equal Opportunity Employer. Race, color, religion, age, sex, disability, marital or veteran status, place or national origin and other categories protected by federal, state, or local law are not factors in employment, promotion, compensation or working conditions.