Title: Roselani Scooping Specialist

Job Information:

Essential Functions:

  • Communicate with customers regarding orders, comments, and complaints.
  • Scooping various ice cream flavors into various packaging options.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Accept payment from customers, and make change as necessary.
  • Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Request and record customer orders, and compute bills, using cash registers, or multi-counting machines.
  • Serve food, beverages, or desserts to customers.
  • Clean and organize eating, service, and kitchen areas.
  • Monitor supplies or food items, and restock as necessary to maintain inventory.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
  • Select food items from serving or storage areas and place them on serving trays, or in take-out bags.
  • Baking and serving cones for ice cream.
  • Regular attendance is essential to the successful performance of this position.
  • Must have a positive work attitude and work will with management/ associates.
  • Hourly range: $16-18/hr +tips

Knowledge:

  • Customer Service — Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills:

  • Service Orientation — Actively looking for ways to help people.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
  • Coordination — Adjusting actions in relation to others’ actions.

Abilities:

  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.
  • Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  • Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
  • Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
  • Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
  • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Speech Clarity — The ability to speak clearly so others can understand you.

Supervisory Responsibilities

  • None

Physical Demands

  • Must be able to lift up to 45 lbs. continuously.
  • Required the repetitive motion of pulling, pushing, grasping products to move from pallets or back stock to store’s floor.
  • Requires writing, standing, sitting, walking, and hearing ability and visual acuity.
  • Talking and hearing occurs continuously to communicate with peers, customers, and management.
  • Ability to receive detailed information through words and vision.
  • This position will be subject to both inside and outside environmental conditions.

Qualification Standards

Required

  • 16 years or older, if under the age of 18 years must provide a worker permit          

Required Education

  • NA

Required Experience

  • Preferred retail experience  

Licenses or Certificates

  • Food Handler Certification

Grooming

  • All employees must maintain a neat, clean, and well-groomed appearance per Mauiʻs Own Ice Cream

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mauiʻs Own Ice Cream. is an Equal Opportunity Employer. Race, color, religion, age, sex, disability, marital or veteran status, place or national origin and other categories protected by federal, state, or local law are not factors in employment, promotion, compensation or working conditions.