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The Field Service Technician I position will be entrusted with repairing Company owned equipment at various customer locations with constant training from a Field Service Technician II and or Field Service Technician III.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Will work and train alongside a Field Technician II or III on fountain, vending, cooler, and freezer equipment.
• Will assist Field Technician II or III on the documentation of all installations, removals, maintenance or repair requests that come from the Customer Care Clerk as well as completing work orders and obtaining the proper signatures.
• Will assist Field Technician II or III with any repairs, installations or removals of fountains, vending, or coolers.
• Must be able to service any customer on the cleaning of bar guns and fountain dispensers.
• Must be able to keep all equipment and parts in warehouse organized, and have full accountability of all inventories of both parts and equipment.
• Must use forklift, hand truck, appliance hand truck, and or platform lift to properly move equipment into or out of customer location.
• Must be able to maintain the cleanliness of vehicles assigned to you by the Company.
• Operating a Company vehicle for the purpose to complete job duties/tasks.
• Maintaining confidential information between employees and staff members.
• Regular attendance is essential to the successful performance of this position. This position will require night shifts, on-call shift, weekends, and holidays.

Specific Job Knowledge, Skills, and Abilities

• Must be able to speak, read, write and understand the primary languages used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both written and verbal.
• Must be able to work independently with little supervision.
• Must possess excellent customer service skills.
• Must possess basic computational skills.
• Knowledge of computer accounting programs as well as math skills.
• Ability to maintain excellent relations with staff and customers as well as confidentiality at all times.

Supervisory Responsibilities

• None

Physical Demands

• Must be able to lift up to 50 lbs. continuously. Will be required to occasionally exert up to 75-400 pounds of force, frequently to move equipment.
• Required the repetitive motion of pulling, pushing, grasping products to move from on property, from Company vehicle, and from customer accounts.
• Requires writing, standing, sitting, walking, and hearing ability and visual acuity.
• Talking and hearing occurs continuously to communicate with peers, customers, and management.
• Ability to receive detailed information through words and vision.
• This position will be subject to both inside and outside environmental conditions.

Qualification Standards

Required Education

• High school diploma or GED

Required Experience

• Preferred retail & field technician experience  

Licenses or Certificates

• Electric and/Manuel Pallet Jack Certification
• Forklift Certification
• Clean driving record
• Valid Driver’s License

Grooming

• All employees must maintain a neat, clean, and well-groomed appearance per Maui Soda & Ice Works, Ltd.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties, responsibilities and activities may change at any time with or without notice.

$21-26/hour Depending on Experience

$20.00- $28.00/hr depending on experience

Essential Functions

• Inspecting, servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
• Start various machines on property and observe mechanical operation to determine efficiency and to detect problems.
• Dismantle machines, equipment, or devices to access and remove defective parts using the appropriate tools for the job.
• Maintain or repair specialized equipment of machinery located in the frozen department.
• Reassemble machines after the completion of repair or maintenance work.
• Inspect or test damaged machine parts, and mark defective areas, advise supervisor of repair needed, and perform lock out, tag out if necessary.
• Assemble, install, or repair wiring, electrical or electronic components, pipe systems
• Perform routine maintenance throughout property.
  • Read work orders and specifications to determine machines and equipment requiring repair or maintenance.
  • Inspect or test damaged machine parts, and mark defective areas or advise supervisors of repair needs.
• Regular attendance is essential to the successful performance of this position.
• Must have a positive work attitude and work well with management/ associates.

Specific Job Knowledge, Skills, and Abilities

• Must be able to speak, read, write, and understand the primary languages used in a workplace.
• Must be able to read and write to facilitate the communication process.
• Requires excellent communication skills, both written and verbal.
• Must possess advanced computational skills.

Supervisory Responsibilities

• None

Physical Demands

• Walking and standing are required for majority of the working day.
• Must be able to lift up to 50 lbs. continuously.
• Must be able to handle -35 degree frozen
• Requires writing, standing, sitting, walking, repetitive motions, pulling, pushing, grasping, listening and hearing ability and visual acuity.
• Talking and hearing occurs continuously to communicate with peers, customers, and management.
• Ability to receive detailed information through words and vision.

Qualification Standards

Required Education

• High school diploma or GED

Preferred Experience

• 1+ years of mechanical work

Licenses or Certificates

• Required:
  • Ability to pass respirator fit certification

Grooming

• All employees must maintain a neat, clean, and well-groomed appearance per Maui Soda & Ice Works, Ltd.

$25.00 – $31.00 per hour

• Reads and efficiently works from routing manifest to deliver products to customers using truck, forklift, and pallet jack and/or hand truck.
• Accurately records invoices, credits, or other instructional information on the truck route manifest, complying with any special instructions for proper and efficient delivery.
• Safely and efficiently delivers product to customer per instructions.
• Collects money from customers, makes change, and records transactions through eoStar system.
• Maintains accurate records of route, follows check-in procedures, verifying accurate payment for invoices and collects any credits from the customer.
• Assists customers during delivery as needed.
• Follows correct procedures to document customer receipt of product, omission or error; collect payment through eoStar or through cash payment.
• Listen to service complaints and direct to appropriate party/parties (warehouse or sales).
• Place beverage stock in key accounts back stock.
• Communicate with Account Managers on the assorted beverage stock.
• Collects or picks up empty containers, rejects, or unsold beverage merchandise.
• Issues or obtains customer signature on receipt for pickup or delivery.
• Perform pre-trip/post-trip inspection of assigned vehicle and completes pre-trip/post-trip report; distribute as directed.
• Will be responsible for the delivery and unloading of beverage products to customers with a vehicle weighing 26,001 + and combination
• Regular attendance is essential to the successful performance of this position.

Qualification Standards:

Required

• 21 years of age per DOT requirements

Required Education:

• High School Diploma or GED.

Preferred Experience:

• 6+ months of delivery experience.

Licenses or Certificates Required:

• Traffic Abstract with safe driving record and valid Hawai’i Driver’s License.
• Must be able to acquire CMV Medical Examiner’s Certificate and Airport Operation Access badge
• Preferred: Forklift Certification Electric and Manuel Pallet Jack Certification.

$25-31/hr

$19.00 – $24.00/hr depending on experience

Essential Functions

• Required to properly rotate product by date in the warehouse.
• Assists with loading beverage product onto pallets per pick ticket, truck, and route.
• Must be able to efficiently take pick ticket and determine the beverage products, CO2 tanks, and syrups to be palletized and distributed, and verify order before loading pallets onto the delivery trucks.
• Store beverages on racks or floor by style, size, brand, or type of material.
• Must be able to maintain case picks per hour with accuracy to meet warehouse goals.
• Must receive training and certification for forklifts and pallet jacks.
• Must maintain a clean warehouse by sweeping, discarding trash, and empty boxes throughout one’s shift.
• Must be able to fill order from warehouse with care, concern, and diligence.
• Must maintain baylor machine, machine waste, trash receptacles.
• Must maintain the usage and storage of crates as well as designated crate area.
• Maintaining grounds around property.
• Obtain CO2 certification to fill, store an maintain CO2 stock.
• Assist with maintaining equipment (forklift, pallet jacks, and hand trucks) and documenting issues with equipment to Vehicare.
• Assist Warehouse III and Distribution Manager with stocking of warehouse 1 and 2.
• Assist Warehouse III and Distribution Manager with maintain and rotating products in damage room.
• Assist Warehouse III and Distribution Manager in loading trucks with beverage pallets for next day delivery.
• Assist the Distribution department with all scheduled and unscheduled will-calls.
• Regular attendance is essential to the successful performance of this position. Must have a positive work attitude and work will with management/ associates.
• Must have a positive work attitude and work will with management/ associates.

Qualification Standards

• Must be 18 years or older.

Required Education

• None

Required Experience

• 6 months of beverage warehouse experience.

Required Licenses or Certificates

• Forklift Certification
• Pallet Jack Certification

• Job Type: Full-time

$19.00- $24.00/hr depending on experience

Essential Functions

• Will follow merchandising schedule to visit all major markets for the day and week.
• Maintains and tracks all beverage products to ensure the products are fresh, clean, and sales worthy.
• Must ensure the proper rotation of all products. Will communicate date-stressed products to Account Managers and Category- Merchandising Manager.
• Assist with building displays at key accounts in a safe manner, and working with Account Managers to ensure the displays are attractive and to schematic standards.
• Assists in creating and maintaining a clean and orderly beverage aisle, shelves, cold space, FLM’s, displays, rack and point of sale both permanently and temporary.
• Will report any unusual product damage or deviation to Account Managers, Sales Managers, and or Category Merchandising Manager.
• Assists all point of sale merchandising so that any trademark piece is clean, in attractive condition, and positioned in the account in a timely/ current manner.
• Operating a Company vehicle for the purpose to complete job duties/tasks.
• Regular attendance is essential to the successful performance of this position.

Requirements

• 18 years or older   

Required Experience

• Preferred retail experience  

Required Licenses or Certificates

• Clean driving record
• Valid Driver’s License
• Preferred Electric and/Manuel Pallet Jack Certification