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The Field Service Technician I position will be entrusted with repairing Company owned equipment at various customer locations with constant training from a Field Service Technician II and or Field Service Technician III.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Will work and train alongside a Field Technician II or III on fountain, vending, cooler, and freezer equipment.
• Will assist Field Technician II or III on the documentation of all installations, removals, maintenance or repair requests that come from the Customer Care Clerk as well as completing work orders and obtaining the proper signatures.
• Will assist Field Technician II or III with any repairs, installations or removals of fountains, vending, or coolers.
• Must be able to service any customer on the cleaning of bar guns and fountain dispensers.
• Must be able to keep all equipment and parts in warehouse organized, and have full accountability of all inventories of both parts and equipment.
• Must use forklift, hand truck, appliance hand truck, and or platform lift to properly move equipment into or out of customer location.
• Must be able to maintain the cleanliness of vehicles assigned to you by the Company.
• Operating a Company vehicle for the purpose to complete job duties/tasks.
• Maintaining confidential information between employees and staff members.
• Regular attendance is essential to the successful performance of this position. This position will require night shifts, on-call shift, weekends, and holidays.

Specific Job Knowledge, Skills, and Abilities

• Must be able to speak, read, write and understand the primary languages used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both written and verbal.
• Must be able to work independently with little supervision.
• Must possess excellent customer service skills.
• Must possess basic computational skills.
• Knowledge of computer accounting programs as well as math skills.
• Ability to maintain excellent relations with staff and customers as well as confidentiality at all times.

Supervisory Responsibilities

• None

Physical Demands

• Must be able to lift up to 50 lbs. continuously. Will be required to occasionally exert up to 75-400 pounds of force, frequently to move equipment.
• Required the repetitive motion of pulling, pushing, grasping products to move from on property, from Company vehicle, and from customer accounts.
• Requires writing, standing, sitting, walking, and hearing ability and visual acuity.
• Talking and hearing occurs continuously to communicate with peers, customers, and management.
• Ability to receive detailed information through words and vision.
• This position will be subject to both inside and outside environmental conditions.

Qualification Standards

Required Education

• High school diploma or GED

Required Experience

• Preferred retail & field technician experience  

Licenses or Certificates

• Electric and/Manuel Pallet Jack Certification
• Forklift Certification
• Clean driving record
• Valid Driver’s License

Grooming

• All employees must maintain a neat, clean, and well-groomed appearance per Maui Soda & Ice Works, Ltd.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties, responsibilities and activities may change at any time with or without notice.

$21-26/hour Depending on Experience

$25.00 – $31.00 per hour

• Reads and efficiently works from routing manifest to deliver products to customers using truck, forklift, and pallet jack and/or hand truck.
• Accurately records invoices, credits, or other instructional information on the truck route manifest, complying with any special instructions for proper and efficient delivery.
• Safely and efficiently delivers product to customer per instructions.
• Collects money from customers, makes change, and records transactions through eoStar system.
• Maintains accurate records of route, follows check-in procedures, verifying accurate payment for invoices and collects any credits from the customer.
• Assists customers during delivery as needed.
• Follows correct procedures to document customer receipt of product, omission or error; collect payment through eoStar or through cash payment.
• Listen to service complaints and direct to appropriate party/parties (warehouse or sales).
• Place beverage stock in key accounts back stock.
• Communicate with Account Managers on the assorted beverage stock.
• Collects or picks up empty containers, rejects, or unsold beverage merchandise.
• Issues or obtains customer signature on receipt for pickup or delivery.
• Perform pre-trip/post-trip inspection of assigned vehicle and completes pre-trip/post-trip report; distribute as directed.
• Will be responsible for the delivery and unloading of beverage products to customers with a vehicle weighing 26,001 + and combination
• Regular attendance is essential to the successful performance of this position.

Qualification Standards:

Required

• 21 years of age per DOT requirements

Required Education:

• High School Diploma or GED.

Preferred Experience:

• 6+ months of delivery experience.

Licenses or Certificates Required:

• Traffic Abstract with safe driving record and valid Hawai’i Driver’s License.
• Must be able to acquire CMV Medical Examiner’s Certificate and Airport Operation Access badge
• Preferred: Forklift Certification Electric and Manuel Pallet Jack Certification.

$25-31/hr

• Reads and efficiently works from routing manifest to deliver products to customers using truck, forklift, and pallet jack and/or hand truck.
• Accurately records invoices, credits, or other instructional information on the truck route manifest, complying with any special instructions for proper and efficient delivery. •
• Safely and efficiently delivers product to customer per instructions.
• Collects money from customers, makes change, and records transactions through eoStar system.
• Maintains accurate records of route, follows check-in procedures, verifying accurate payment for invoices and collects any credits from the customer.
• Assists customers during delivery as needed.
• Follows correct procedures to document customer receipt of product, omission or error; collect payment through eoStar or through cash payment.
• Listen to service complaints and direct to appropriate party/parties (warehouse or sales).
• Place stock on shelves or racks.
• Collects or picks up empty containers, rejects, or unsold merchandise.
• Issues or obtains customer signature on receipt for pickup or delivery.
• Perform pre-trip/post-trip inspection of assigned vehicle and completes pre-trip/post-trip report; distribute as directed.
• Suggests and implements ways for the warehouse and company to improve profits, improve quality, and improve service.
• Regular attendance is essential to the successful performance of this position.
• Must have a positive work attitude and work will with management/ associates.
• Hourly range: $19-$25 /hour

Physical Demands

• Must be able to lift up to 50-70 lbs. continuously.
• Must be able to operate pallet jack and hand cart to transport products all in a safe manner.
• Requires writing, standing, sitting, walking, repetitive motions, pulling, pushing, grasping, listening and hearing ability
• The worker will be required to have visual acuity to operate 10,001 + GVWR or less and/ or heavy equipment.
• This position is subject to both environmental conditional occurring inside and outside.
• This position is subject to hazards such as moving vehicles/equipment.
• Talking and hearing occurs continuously to communicate with peers, customers, and management.
• Ability to receive detailed information through words and vision.

Qualification Standards

• Required- 21 years of age per DOT requirements.

Required Education:

• High School Diploma or GED.

Preferred Experience:

• 6+ months of delivery experience.

Licenses or Certificates Required:

• Traffic Abstract with safe driving record and valid Hawai’i Driver’s License.
• Must be able to acquire CMV Medical Examiner’s Certificate and Airport Operation Access badge.

Preferred:

• Forklift Certification Electric and Manuel Pallet Jack Certification.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties, responsibilities and activities may change at any time with or without notice.

$19.00 – $24.00/hr depending on experience

Essential Functions

• Required to properly rotate product by date in the warehouse.
• Assists with loading beverage product onto pallets per pick ticket, truck, and route.
• Must be able to efficiently take pick ticket and determine the beverage products, CO2 tanks, and syrups to be palletized and distributed, and verify order before loading pallets onto the delivery trucks.
• Store beverages on racks or floor by style, size, brand, or type of material.
• Must be able to maintain case picks per hour with accuracy to meet warehouse goals.
• Must receive training and certification for forklifts and pallet jacks.
• Must maintain a clean warehouse by sweeping, discarding trash, and empty boxes throughout one’s shift.
• Must be able to fill order from warehouse with care, concern, and diligence.
• Must maintain baylor machine, machine waste, trash receptacles.
• Must maintain the usage and storage of crates as well as designated crate area.
• Maintaining grounds around property.
• Obtain CO2 certification to fill, store an maintain CO2 stock.
• Assist with maintaining equipment (forklift, pallet jacks, and hand trucks) and documenting issues with equipment to Vehicare.
• Assist Warehouse III and Distribution Manager with stocking of warehouse 1 and 2.
• Assist Warehouse III and Distribution Manager with maintain and rotating products in damage room.
• Assist Warehouse III and Distribution Manager in loading trucks with beverage pallets for next day delivery.
• Assist the Distribution department with all scheduled and unscheduled will-calls.
• Regular attendance is essential to the successful performance of this position. Must have a positive work attitude and work will with management/ associates.
• Must have a positive work attitude and work will with management/ associates.

Qualification Standards

• Must be 18 years or older.

Required Education

• None

Required Experience

• 6 months of beverage warehouse experience.

Required Licenses or Certificates

• Forklift Certification
• Pallet Jack Certification

• Job Type: Full-time

$19.00- $24.00/hr depending on experience

Essential Functions

• Will follow merchandising schedule to visit all major markets for the day and week.
• Maintains and tracks all beverage products to ensure the products are fresh, clean, and sales worthy.
• Must ensure the proper rotation of all products. Will communicate date-stressed products to Account Managers and Category- Merchandising Manager.
• Assist with building displays at key accounts in a safe manner, and working with Account Managers to ensure the displays are attractive and to schematic standards.
• Assists in creating and maintaining a clean and orderly beverage aisle, shelves, cold space, FLM’s, displays, rack and point of sale both permanently and temporary.
• Will report any unusual product damage or deviation to Account Managers, Sales Managers, and or Category Merchandising Manager.
• Assists all point of sale merchandising so that any trademark piece is clean, in attractive condition, and positioned in the account in a timely/ current manner.
• Operating a Company vehicle for the purpose to complete job duties/tasks.
• Regular attendance is essential to the successful performance of this position.

Requirements

• 18 years or older   

Required Experience

• Preferred retail experience  

Required Licenses or Certificates

• Clean driving record
• Valid Driver’s License
• Preferred Electric and/Manuel Pallet Jack Certification

Essential Functions:

• Communicate with customers regarding orders, comments, and complaints.
• Scooping various ice cream flavors into various packaging options.
• Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
• Accept payment from customers, and make change as necessary.
• Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
• Request and record customer orders, and compute bills, using cash registers, or multi-counting machines.
• Serve food, beverages, or desserts to customers.
• Clean and organize eating, service, and kitchen areas.
• Monitor supplies or food items, and restock as necessary to maintain inventory.
• Brew coffee and tea, and fill containers with requested beverages.
• Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
• Select food items from serving or storage areas and place them on serving trays, or in take-out bags.
• Baking and serving cones for ice cream.
• Regular attendance is essential to the successful performance of this position.
• Must have a positive work attitude and work will with management/ associates.
• Hourly range: $16-18/hr +tips

Knowledge:

• Customer Service — Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills:

• Service Orientation — Actively looking for ways to help people.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
• Coordination — Adjusting actions in relation to others’ actions.

Abilities:

• Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.
• Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
• Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
• Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
• Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
• Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Near Vision — The ability to see details at close range (within a few feet of the observer).
• Speech Clarity — The ability to speak clearly so others can understand you.

Supervisory Responsibilities

• None

Physical Demands

• Must be able to lift up to 45 lbs. continuously.
• Required the repetitive motion of pulling, pushing, grasping products to move from pallets or back stock to store’s floor.
• Requires writing, standing, sitting, walking, and hearing ability and visual acuity.
• Talking and hearing occurs continuously to communicate with peers, customers, and management.
• Ability to receive detailed information through words and vision.
• This position will be subject to both inside and outside environmental conditions.

Qualification Standards

Required

• 16 years or older, if under the age of 18 years must provide a worker permit          

Required Education

• NA

Required Experience

• Preferred retail experience  

Licenses or Certificates

• Food Handler Certification

Grooming

• All employees must maintain a neat, clean, and well-groomed appearance per Mauiʻs Own Ice Cream

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mauiʻs Own Ice Cream. is an Equal Opportunity Employer. Race, color, religion, age, sex, disability, marital or veteran status, place or national origin and other categories protected by federal, state, or local law are not factors in employment, promotion, compensation or working conditions.